Privacy Policy

Information We Collect

What data we gather

When you use our website or place an order, we may collect the following information:

• Name, email address, phone number, and delivery address when you create an account or place an order.
• Payment details — processed securely by our payment provider. We do not store full card numbers.
• Browsing behaviour on our site (pages visited, items viewed, time spent) via cookies and analytics tools.
• Communications you send us, including contact form submissions and customer service emails.

How We Use It

Why we process your data

We use your personal data to:

• Process and fulfil your orders, including sending order confirmations and shipping updates.
• Provide customer support and respond to your enquiries.
• Improve our website, product offerings, and user experience based on aggregate analytics.
• Send promotional emails and newsletters — only if you have opted in. You can unsubscribe at any time.

Sharing Your Data

Who we share it with

We do not sell your personal data. We may share it with trusted third parties strictly for the purpose of fulfilling your order and providing our services:

• Shipping and logistics partners to deliver your order.
• Payment processors to handle secure transactions.
• Analytics providers (e.g. Google Analytics) to understand how our site is used — data is anonymised.
• Legal authorities if required by law.

Your Rights

Control over your data

You have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to update inaccurate or incomplete information.
• Deletion: request that we delete your data, subject to legal obligations.
• Opt-out: unsubscribe from marketing emails at any time using the link in any email we send.

Contact

Questions about your privacy?

If you have any questions about this Privacy Policy or how we handle your data, please contact our team at contact@ceritaceramic.com. We will respond within 5 business days.